It Service Desk Technician

Help desk technician resume examples.

It service desk technician.

They answer questions or resolve computer problems and may provide assistance concerning the use of computer hardware and software. They are responsible for troubleshooting problems faced by the end users of pcs laptops and mobile phones by identifying issues and analyzing. It service desk technicians provide technical assistance to computer users. The goal is to create value for clients that will help preserve the company s reputation and business.

They must also be customer oriented and patient to deal with difficult customers. The service desk technicians extend technical support to all internal it and non it employees as well as customers facing problems related to hardware software and networking. The national average salary for a service desk technician is 44 435 in united states. Employment of help desk technicians and computer support specialists is expected to increase by 10 from 2018 to 2028 faster than the 5 average for all stateside occupations.

Help desk technician jobs now available. Working as a help desk technician affords the opportunity to develop and hone skills learn on the job and build confidence in interacting with. Filter by location to see service desk technician salaries in your area. Apply to technical support specialist it technician senior it technician and more.

Apply to it technician senior it technician help desk analyst and more. A help desk technician must be proficient in identifying and rectifying it issues but the level of experience required is relatively low making this is a great platform for career progression. Help desk technicians provide support to end users by phone on email or on site. Salary estimates are based on 213 salaries submitted anonymously to glassdoor by service desk technician employees.