Jira Service Desk Features

Jira service desk is an it help desk platform that is new player in the help desk sector.

Jira service desk features.

Unique features like mentions collaborative editing and macros make working together easy. As a project administrator you ll set up and configure queues to triage requests to the right service. Queues are where your agents work on customer requests. Deliver exceptional it service fast.

Jira service desk jsd is our help desk tool it provides you with customer facing portals enhanced slas agent queues and more including enhanced reporting on service response times. Once you have navigated to your service desk you ll find the sidebar which has helpful features which you may want to use. Organizations struggle with expensive clunky systems with tons of complicated features. Besides the customer portal it also accepts issues through email.

Add confluence to jira service desk to get an integrated knowledge base that makes it easy to unlock and share information across your organization. What are the features and functions of jira service desk. Jira service desk can be custom fit for your team at a fraction of the cost of legacy vendors. Provide it service and support without the cost and complexity of traditional itsm solutions.

Spin up new services with jira service desk s intuitive codeless setup and configuration. Leverage extensive atlassian marketplace integrations and apps to tailor service delivery to your organization s specific needs without the hassle.